Customer Support

Delivery & Installation

For orders of 10 KD and above, Petzone offers FREE delivery to non-remote areas for both online and in-store purchases.

Below are the extra charges that will be added for deliveries to mentioed remote areas:

Um-Alhayman (Ali Sabah Alsalem)5 KD
Kabad5 KD
Mena Abdullah5 KD
Magwa5 KD
Shuaiba Port5 KD
Sabah Al Ahmad Marine City10 KD
Sabah Al Ahmad Residential10 KD
Khairan10 KD
Nuweiseb10 KD
Wafra Farms10 KD
Wafra Residential10 KD
Al-Julayah - Az Zour Sulah10 KD
Alabdali10 KD
Alsalmi10 KD

We deliver your pet supplies anywhere in Kuwait. International shipping and delivery is applicable under specific conditions; please contact us for more details.

All deliveries for online orders are dispatched on the same day or the next working day after the order has been placed. In case an item you have ordered is out of stock, we will notify you immediately to inform you of any possible delays.

- All orders will be delivered within 120 minutes (2 hours) - Orders should be made between 10:00 am and 9:00 pm.
- Orders received from 09:00 pm to 10:00 am will be delivered Next Day between 10:00 am and 9:00 pm.

All deliveries that contain products that require installation such as aquariums, big cages & large scratching posts, will be deliverd within 48 hours.

- A 10 KD additional charge will be applied on long-distance deliveries (farms, chalets and border areas) except for horse feed deliveries which will be delivered free of charge to anywhere in Kuwait

- During the holy month of Ramadan all deliveries will be from 2:00 pm to 06:00 pm, if placed after 12:00 pm then the delivery will be next day from 02:00 pm to 06:00 pm

Petzone will also offer FREE installation of your new products upon delivery except for aquarium tanks which will have additional charges. Please visit our Aquarium Services page or contact our team for more details.

*Product Availability is subject to change